Returns and Exchanges

RETURNS POLICY

We gladly accept returns within 15 days of you getting the item. When returning the item, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Unless otherwise stated below, you can return items within 15 days of the shipping date. Items should be returned in their original product packaging. All accessories in the original shipment must be included. (i.e. cases, warranties, certificates of authentity, cloth, etc.). All returns require an RMA (Return Merchandise Authorization) number. Refunds will be issued within 7 business days from receipt of the item and will be subject to a 15% restocking fee. Shipping costs will not be refunded. If you opted for FREE SHIPPING, actual shipping costs will be deducted from your refund, as shipping is not really free, we just extend that benefit to our customers.

Please contact us at [email protected] to let us know about the return and you will be issued a RMA #.
Please write your name, order number, and the reason for return on a separate piece of paper. Send your return to the address below:

AtoZ Eyewear - returns
5 Guinevere Road
Monroe, NJ 08831
USA

In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.

Prescription sales ARE FINAL. They are made specifically for you and CAN NOT BE RETURNED OR EXCHANGED. They are yours to keep.

All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.

EXCHANGES POLICY

We accept exchanges within 15 days of you receiving the item. Items can be exchanged for whatever reason for another item or equal or greater value. Please contact us via phone or email prior to sending anything back to get Exchange authorization. When shipping back the item for exchange, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Your exchange will be processed immediately once we receive your package. There will be a 10% exchange fee an exchange plus the cost of shipping to ship the new item back to you. Your shipping expenses are not refundable. Send back the item with a short note indicating which item you want to replace with and we will happily make all the necessary arrangements. Send your package to the following address:

AtoZ Eyewear - exchanges
5 Guinevere Road
Monroe, NJ 08831
USA

In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.

We do NOT do refunds or exchanges on Prescription Orders. These products are made-to-order specifically for you, so we cannot accept returns or exchanges. All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.

Frame Shapes

Featrured Brands

Frame Shapes

Featrured Brands

Categories

Navigate

Mailing List