Frequently Asked Questions (FAQ)
If you find a lower price anywhere else, just go to 'Contact Us' page and send us a message under "Price Match" category. You can also send an email with all the relevant information. Please keep in mind that a great deal of work goes into price matching products. We also do our best to not only match, but actually in some cases beat the competitor's price. All we ask in advance is to reserve the requests to the items that you are willing to purchase once the price is adjusted. Feel free to contact us if you have any questions. All prices are subject to change without any prior notice.
Price matches cannot be applied to previous purchases. It is not possible to price match once the order is placed. Price match cannot be applied to an exchange.
Which items does AtoZEyewear.com price match?
The price matching policy applies to almost everything we sell. The item must be identical, including the model number, color and size. we will match frame, lenses and ship charge of competitor. The item must be in stock and available for purchase from an authorized USA reseller, whose authorization we reserve the right to verify. We do not match auctions like eBay, Amazon, overstock or sites that do not specialize exclusively in eye wear related items.
We strive to be your one-stop Designer Sunglasses and Designer Eyeglasses shop.
Send us an email with the item brand, model, color and the price you found on competitor site, as well as the link to the product on that site.
Please contact us for instructions if you consider to use other payment methods.
|When returning the item, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Unless otherwise stated below, you can return items within 15 days of the shipping date. Items should be returned in their original product packaging. All accessories in the original shipment must be included. (i.e. cases, warranties, certificates of authentity, cloth, etc.). All returns require an RMA (Return Merchandise Authorization) number. Refunds will be issued within 7 business days from receipt of the item and will be subject to a 15% restocking fee. Shipping costs will not be refunded. If you opted for FREE SHIPPING, actual shipping costs will be deducted from your refund, as shipping is not really free, we just extend that benefit to our customers.|
Please contact us at [email protected] to let us know about the return and you will be issued a RMA #.
In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.
Prescription sales ARE FINAL. They are made specifically for you and CAN NOT BE RETURNED OR EXCHANGED. They are yours to keep.
All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.
|We accept exchanges within 15 days of you receiving the item. Items can be exchanged for whatever reason for another item or equal or greater value. Please contact us via phone or email prior to sending anything back to get Exchange authorization. When shipping back the item for exchange, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Your exchange will be processed immediately once we receive your package. There will be an 10% exchange fee for exchnages, and we will charge you to ship the new item back to you. Your shipping expenses are not refundable. Send back the item with a short note indicating which item you want to replace with and we will happily make all the necessary arrangements. Send your package to the following address:|
AtoZ Eyewear - exchanges
5 Guinevere Road
Monroe, NJ 08831
In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.
We do NOT do refunds or exchanges on Prescription Orders. These products are made-to-order specifically for you, so we cannot accept returns or exchanges. All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.
The sun supports all life on our planet, but its life-giving rays also pose dangers. The sun’s primary danger is in the form of Ultraviolet (UV) radiation. UV radiation is a component of solar radiation, but it can also be given off by artificial sources like welding machines, tanning beds and lasers. Most are aware of the harm UV radiation can do to the skin, but many may not realize that exposure to UV radiation can harm the eyes or that other components of solar radiation can also affect vision. If your eyes are exposed to excessive amounts of UV radiation over a short period of time, you are likely to experience an effect called photokeratitis. Like a “sunburn of the eye”, photokeratitis may be painful and include symptoms such as red eyes, a foreign body sensation or gritty feeling in the eyes, extreme sensitivity to light and excessive tearing. Fortunately, this is usually temporary and rarely causes permanent damage to the eyes. Long-term exposure to UV radiation, however, can be more serious. Scientific studies and research have shown that exposure to small amounts of UV radiation over a period of many years increases the chance of developing a cataract and may cause damage to the retina, a nerve-rich lining of the eye that is used for seeing. Additionally, chronic exposure to shorter wavelength visible light (i.e. blue and violet light) may also be harmful to the retina. The longer the eyes are exposed to solar radiation, the greater the risk of developing later in life such conditions as cataracts or macular degeneration. Since it is not clear how much exposure to solar radiation will cause damage, the AOA recommends wearing quality sunglasses that offer UV protection and wearing a hat or cap with a wide brim whenever you spend time outdoors.
To provide adequate protection for your eyes, sunglasses should:
■ block out 99 to 100 percent of both UV-A and UV-B radiation;
■ screen out 75 to 90 percent of visible light;
■ be perfectly matched in color and free of distortion and imperfection; and
■ have lenses that are gray for proper color recognition.
The lenses in sunglasses should be made from polycarbonate or Trivex® material if you participate in potentially eye-hazardous work or sports. These lenses provide the most impact resistance. If you spend a lot of time outdoors in bright sunlight, wrap around frames can provide additional protection from the harmful solar radiation.
Don’t forget protection for children and teenagers. They typically spend more time in the sun than adults. Be sure to see your doctor of optometry at least every two years for a comprehensive eye examination. It is a good way to monitor your eye health, maintain good vision and keep track of your solar radiation protection needs as well as new advances in eye protection.
UV Radiation Checklist.
If you can answer “yes” to one or more of the following questions, you could be at higher risk for harm to the eyes from UV radiation:
• Do you spend a great deal of time outdoors?
• Do you spend time skiing, mountain climbing or at the beach?
• Do you use a sunlamp or tanning parlor?
• Do you live in the mountains or the United States Sunbelt?
• Are you a welder, medical technologist or do you work in the graphic arts or in the manufacture of electronic circuit boards?
• Do you take prescription or over-the-counter drugs that can increase your sensitivity to UV radiation (check with your optometrist, pharmacist, or physician)?
• Have you had cataract surgery in one or both eyes?
There are three types of UV radiation:
UV-C is absorbed by the ozone layer and does not present any threat;
UV-A and UV-B radiation can have adverse long- and short-term effects on the eyes and vision.
The following top five tips from the American Optometric Association can help prevent further eye damage from exposure to UV radiation:
Additionally, be sure to receive routine comprehensive eye exams from an eye doctor. It's a good way to monitor eye health, maintain good vision, and keep up-to-date on the latest in UV radiation protection.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
There are many important features in sunglasses that most consumers don’t know about. We do know that we want to look good in them, keep the sun out of our eyes and some may even know about anti-UV protection. This article was written to help you understand the key features in sunglasses that you should know about as a shopper!
UV protection is the most important feature on a pair of sunglasses. UV rays, short for ultraviolet rays are dangerous for our eyes as they can damage our eyes. The most common result from UV rays is cataracts, which are not a pleasant experience. So always pay attention to the UV-stop performance on the sunglasses.
Many glasses (specifically the cheap ones) can distort an image and change your perspective of a view. They can also cause a blind spot in the optical field, which can be dangerous if you’re driving or cycling. For this reason, always confirm your sunglasses are distortion free. It’s common to feel dizzy after removing a pair of glasses that cause distortion, since your eyes need to adjust back to normal.
There’s a wide variety of colors to choose from for your lenses. Many people see this as just a fashion statement, however the color of your lenses are more than just that. Each color lens offers something different. Gray lenses are best suited for people looking for natural perception, while yellow lenses will offer the highest protection from dangerous blue light. Copper colored lenses are used for shoppers looking for high resolution sunglasses.
Volume of light transmission should not be ignored either. VLT is determined by a number and the normal range is between 18-27%. This is the common range for wearing glasses on sunny days. Anything above or below these numbers will either be too dark or offer little protection.
The comfort of sunglasses is extremely important, especially for athletes. Look for a light weight pair as this is crucial to making comfortable sunglasses. The ideal pair of sunglasses should feel like you’re not wearing anything! A problem with many sports sunglasses is that they easily fall off, so be sure to check on this as well!
At this point, you’ll need to determine the type of lenses you want. The most common type of lenses is spherical decentered lenses. They offer a high level of clarity and provide an open optical field. They usually weigh less than other lenses as well, since they’re on the thinner side. I always recommend the lenses are also blue light blocking.
As discussed in this article, there’s more to sunglasses than looking good! Purchasing a quality pair of glasses will provide the protection that your eyes need. In addition, they’ll also provide comfort and can provide a great look too!
AtoZEyewear.com welcomes International Customers.
Due to customs, tax and security issues, our normal
· International billing and shipping addresses must be the same.
· We do not charge any International duties or taxes but Customers are fully responsible for all duties and taxes imposed by their country. Please note that these fees are to be paid by you to your local government agencies. It is the customer’s responsibilities to check with his/her local government officials for specific rates.
· If an item is to be returned, specific return instructions must be followed. In the unlikely event that AtoZEyewear incurs a duty, tax or other fee upon receipt of the return, this fee will be deducted from the customer's refund. Please note that we typically do not incur fees upon the return of a purchase and our return instructions should mitigate the possibility of any fee being imposed.
· If an item is refused (not accepted at the time of delivery), any non-paid duties, taxes and other fees incurred when our package entered your country will be deducted from your refund. We are charged for these items when a package is refused by the customer and returned to us.
· If you inadvertently select the incorrect shipping method, we will select the correct method for you and adjust your order total accordingly.
Note: Please feel free to enter your full shipping address in the comments section if the fields in the order checkout form are not adequate.
Billing Note: AtoZEyewear bills your order in US dollars. The amount that you are charged in you local currency is determined by your credit card company at the exchange rate that they determine. Please note that we do not have control over the rate that they give and that their exchange rate may differ from current market rates.
AtoZEyewear.com understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use the following controls to protect your personal information:
Use of secure connections using SSL to safeguard information when transmitted from your Web browser to AtoZEyewear.com;
Use of security controls to restrict access to databases housing personally identifying information;
Use of encryption for sensitive personal information, such as credit card numbers and user names;
Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do;
Deliver to you and bill you for AtoZEyewear.com products and services, and communicate with you concerning your account and customer service issues. This may include verifying your credit card information before your order processed;
Offer you product upgrades for your future purchase;
Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers;
Do we share your Personal Information with third Parties?