spacer
Call US:
(646) 504-3584

add chat to your website
 

Category

Select a Brand

Mailing List

banner
Home > FAQ
 
FAQ

page-banner

Frequently Asked Questions (FAQ)

Do you offer price match? Sunglasses Fitting Guide Privacy Policy
Shipping Returns Policy Exchange Policy
Polarized lenses? Frame size . Payment Options.
Order cancellation. UV Protection . How to buy Eyeglasses ?
Secure Shopping Guarantee Helpfull information about Sunglasses .  
Special Order? International Shipping Policy

Do you offer price match?

If you find a lower price anywhere else, just go to 'Contact Us' page and send us a message under "Price Match" category. You can also send an email with all the relevant information. Please keep in mind that a great deal of work goes into price matching products. We also do our best to not only match, but actually in some cases beat the competitor's price. All we ask in advance is to reserve the requests to the items that you are willing to purchase once the price is adjusted. Feel free to contact us if you have any questions. All prices are subject to change without any prior notice.
Price matches cannot be applied to previous purchases. It is not possible to price match once the order is placed. Price match cannot be applied to an exchange.

Which items does AtoZEyewear.com price match?

The price matching policy applies to almost everything we sell. The item must be identical, including the model number, color and size. we will match frame, lenses and ship charge of competitor. The item must be in stock and available for purchase from an authorized USA reseller, whose authorization we reserve the right to verify. We do not match auctions like eBay, Amazon, overstock or sites that do not specialize exclusively in eye wear related items.
We strive to be your one-stop Designer Sunglasses and Designer Eyeglasses shop.
Send us an email with the item brand, model, color and the price you found on competitor site, as well as the link to the product on that site. 


We offer the following Payment Options:

           
 Please contact us for instructions if you consider to use other payment methods.

 

 

 

 

Return Policy.

When returning the item, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Unless otherwise stated below, you can return items within 15 days of the shipping date. Items should be returned in their original product packaging.  All accessories in the original shipment must be included. (i.e. cases, warranties, certificates of authentity, cloth, etc.). All returns require an RMA (Return Merchandise Authorization) number. Refunds will be issued within 7 business days from receipt of the item and will be subject to a 15% restocking fee. Shipping costs will not be refunded. If you opted for FREE SHIPPING, actual shipping costs will be deducted from your refund, as shipping is not really free, we just extend that benefit to our customers.

Please contact us at sales@AtoZEyewear.com to let us know about the return and you will be issued a RMA #.

In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.

Prescription sales ARE FINAL. They are made specifically for you and CAN NOT BE RETURNED OR EXCHANGED. They are yours to keep.

All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.

Exchange Policy:

We accept exchanges within 15 days of you receiving the item. Items can be exchanged for whatever reason for another item or equal or greater value. Please contact us via phone or email prior to sending anything back to get Exchange authorization. When shipping back the item for exchange, we strongly recommend using USPS, UPS and others that provide a tracking number, as we are not responsible for lost packages. Your exchange will be processed immediately once we receive your package. There will be an 10% exchange fee for exchnages, and we will charge you to ship the new item back to you. Your shipping expenses are not refundable. Send back the item with a short note indicating which item you want to replace with and we will happily make all the necessary arrangements. Send your package to the following address:

AtoZ Eyewear - exchanges
5 Guinevere Road
Monroe, NJ 08831
USA


In the event we have to special order an item for you there are no refunds or exchanges. The items are FINAL SALE.

We do NOT do refunds or exchanges on Prescription Orders. These products are made-to-order specifically for you, so we cannot accept returns or exchanges. All sales of CLEARANCE items are FINAL. NO RETURNS OR EXCHANGES.

Polarized Lenses.

What are Polarized lenses?
Polarized sunglasses have been popular for years with boaters and fishermen who need to reduce reflected glare from the water surrounding them. But now that many others who spend time outdoors have discovered the benefits of polarized lenses, interest in these types of sunglasses has soared. Besides boaters, outdoor enthusiasts who benefit the most from polarized sunglasses include skiers, bikers, golfers and joggers, all who may enjoy a clearer view along with elimination of glare. These sunglasses can be used for driving and, in fact, can reduce glare from a long, flat surface such as the hood of the car or the road's surface. Polarized sunglasses also can be worn indoors by light sensitive people, including post-cataract surgery patients and those continually exposed to bright light through windows.
 
How Do Polarized Lenses Work?
Light reflected from surfaces such as a flat road or smooth water generally is horizontally polarized. This means that, instead of light being scattered in all directions in more usual ways, reflected light generally travels in a more horizontally oriented direction. This creates an annoying and sometimes dangerous intensity of light that we experience as glare.

Polarized Sunglasses

Polarized lenses contain a special filter that blocks this type of intense reflected light, reducing glare. Though polarized sunglasses improve comfort and visibility, you will encounter some instances when these lenses may not be advisable. One example is downhill skiing, where you don't want to block light reflecting off icy patches because this alerts skiers to hazards they are approaching. In addition, polarized lenses may reduce the visibility of images produced by liquid crystal displays (LCDs) found on the dashboards of some cars or in other places such as the digital screens on automatic teller (bank) machines. With polarized lenses, you also may be unable to see your cell phone or GPS device. Boaters and pilots also have reported similar problems when viewing LCD displays on instrument panels, which can be a crucial issue when it comes to making split-second decisions based strictly on information displayed on a panel. However, for most other sports and activities, polarized sunglasses offer great advantages. And today, many polarized lenses are available in combination with other features that can enhance outdoor experiences. And polarized photochromic lenses, which change from dark outside to light inside, may be right for the light-sensitive person who frequently is in and out of the sun on any given day. Whether you spend your time waterskiing or boating, in-line skating or mountain biking, driving or jogging, polarized sunglasses may be the right choice to help you enjoy your life outdoors.


UV Protection.

The sun supports all life on our planet, but its life-giving rays also pose dangers. The sun’s primary danger is in the form of Ultraviolet (UV) radiation. UV radiation is a component of solar radiation, but it can also be given off by artificial sources like welding machines, tanning beds and lasers. Most are aware of the harm UV radiation can do to the skin, but many may not realize that exposure to UV radiation can harm the eyes or that other components of solar radiation can also affect vision. If your eyes are exposed to excessive amounts of UV radiation over a short period of time, you are likely to experience an effect called photokeratitis. Like a “sunburn of the eye”, photokeratitis may be painful and include symptoms such as red eyes, a foreign body sensation or gritty feeling in the eyes, extreme sensitivity to light and excessive tearing. Fortunately, this is usually temporary and rarely causes permanent damage to the eyes. Long-term exposure to UV radiation, however, can be more serious. Scientific studies and research have shown that exposure to small amounts of UV radiation over a period of many years increases the chance of developing a cataract and may cause damage to the retina, a nerve-rich lining of the eye that is used for seeing. Additionally, chronic exposure to shorter wavelength visible light (i.e. blue and violet light) may also be harmful to the retina. The longer the eyes are exposed to solar radiation, the greater the risk of developing later in life such conditions as cataracts or macular degeneration. Since it is not clear how much exposure to solar radiation will cause damage, the AOA recommends wearing quality sunglasses that offer UV protection and wearing a hat or cap with a wide brim whenever you spend time outdoors.
 
To provide adequate protection for your eyes, sunglasses should:
 
■ block out 99 to 100 percent of both UV-A and UV-B radiation;
■ screen out 75 to 90 percent of visible light;
■ be perfectly matched in color and free of distortion and imperfection; and
■ have lenses that are gray for proper color recognition.
 
The lenses in sunglasses should be made from polycarbonate or Trivex® material if you participate in potentially eye-hazardous work or sports. These lenses provide the most impact resistance. If you spend a lot of time outdoors in bright sunlight, wrap around frames can provide additional protection from the harmful solar radiation.
    Don’t forget protection for children and teenagers. They typically spend more time in the sun than adults. Be sure to see your doctor of optometry at least every two years for a comprehensive eye examination. It is a good way to monitor your eye health, maintain good vision and keep track of your solar radiation protection needs as well as new advances in eye protection.
 
UV Radiation Checklist.
If you can answer “yes” to one or more of the following questions, you could be at higher risk for harm to the eyes from UV radiation:
 
• Do you spend a great deal of time outdoors?
• Do you spend time skiing, mountain climbing or at the beach?
• Do you use a sunlamp or tanning parlor?
• Do you live in the mountains or the United States Sunbelt?
• Are you a welder, medical technologist or do you work in the graphic arts or in the manufacture of electronic circuit boards?
• Do you take prescription or over-the-counter drugs that can increase your sensitivity to UV radiation (check with your optometrist, pharmacist, or physician)?
• Have you had cataract surgery in one or both eyes?
 
There are three types of UV radiation:
UV-C is absorbed by the ozone layer and does not present any threat;
UV-A and UV-B radiation can have adverse long- and short-term effects on the eyes and vision.

The following top five tips from the American Optometric Association can help prevent further eye damage from exposure to UV radiation:

  1. Wear protective eyewear any time your eyes are exposed to UV radiation, even on cloudy days and during the winter.

  2. Look for quality sunglasses that offer good protection. Sunglasses should block out 99 to 100 percent of UV-A and UV-B radiation and screen out 75 to 90 percent of visible light.

  3. Check to make sure sunglass lenses are perfectly matched in color and free of distortions or imperfections.

  4. Purchase gray-colored lenses because they reduce light intensity without altering the color of objects, providing the most natural color vision.

  5. Don't forget protection for children and teenagers. They typically spend more time in the sun than adults and are at greater risk of damaging their retinas from short wavelength light.

Additionally, be sure to receive routine comprehensive eye exams from an eye doctor. It's a good way to monitor eye health, maintain good vision, and keep up-to-date on the latest in UV radiation protection.

 

Order cancellation.

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, you will be assessed a 8% cancellation fee before credit is issued.

• If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.

• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.


How to buy Eyeglasses?

Step 1 : Choose a frame that suits you and click on the item to go into product detail page. there you will find additional images, color description and size information.
Step 2 : You can buy just the frame or you can buy a frame with your prescription. If you want to add prescription to the frame, simply select the Lens Type you need, Lens material and any options you want the lenses to have. Once everything is selected click "Add to Cart". You will be redirected to View your Cart page. If you have your prescription handy and want to enter it, click on "Add Your Prescription Information" button. It will lead you to Include Your Prescription page where you can enter all the information for your prescription and add that item to Cart as well. Or you can fax or email us your prescription.
Step 3 : View your shopping cart, if you wish to save more and order a second pair, click on "Continue Shopping" button and repeat steps 1 and 2. To complete your order, click on "Proceed to Checkuot" button.

That's it. In less than 7 days, we will deliver your new glasses directly to your door step.
 

Helpfull information about Sunglasses

There are many important features in sunglasses that most consumers don’t know about. We do know that we want to look good in them, keep the sun out of our eyes and some may even know about anti-UV protection. This article was written to help you understand the key features in sunglasses that you should know about as a shopper!

UV protection is the most important feature on a pair of sunglasses. UV rays, short for ultraviolet rays are dangerous for our eyes as they can damage our eyes. The most common result from UV rays is cataracts, which are not a pleasant experience. So always pay attention to the UV-stop performance on the sunglasses.

Many glasses (specifically the cheap ones) can distort an image and change your perspective of a view. They can also cause a blind spot in the optical field, which can be dangerous if you’re driving or cycling. For this reason, always confirm your sunglasses are distortion free. It’s common to feel dizzy after removing a pair of glasses that cause distortion, since your eyes need to adjust back to normal.

There’s a wide variety of colors to choose from for your lenses. Many people see this as just a fashion statement, however the color of your lenses are more than just that. Each color lens offers something different. Gray lenses are best suited for people looking for natural perception, while yellow lenses will offer the highest protection from dangerous blue light. Copper colored lenses are used for shoppers looking for high resolution sunglasses.

Volume of light transmission should not be ignored either. VLT is determined by a number and the normal range is between 18-27%. This is the common range for wearing glasses on sunny days. Anything above or below these numbers will either be too dark or offer little protection.

The comfort of sunglasses is extremely important, especially for athletes. Look for a light weight pair as this is crucial to making comfortable sunglasses. The ideal pair of sunglasses should feel like you’re not wearing anything! A problem with many sports sunglasses is that they easily fall off, so be sure to check on this as well!

At this point, you’ll need to determine the type of lenses you want. The most common type of lenses is spherical decentered lenses. They offer a high level of clarity and provide an open optical field. They usually weigh less than other lenses as well, since they’re on the thinner side. I always recommend the lenses are also blue light blocking.

As discussed in this article, there’s more to sunglasses than looking good! Purchasing a quality pair of glasses will provide the protection that your eyes need. In addition, they’ll also provide comfort and can provide a great look too!
 

100% Secure Shopping Guarantee.

Shopping at www.AtoZEyewear.com is safe and secure. We understand your concerns about online security, and we've worked very hard to provide you with a safe shopping environment. We use industry standard SSL security to encrypt your order when it is placed.
We guarantee that your credit card information and other personal information will be safe when you place an order at AtoZEyewear.com.

Our checkout process is 100% secure. Your order information is encrypted and transmitted over our secure (SSL) server technology.

An ACTUAL human reviews each and every order - no salesbots - no automated processing. If we see something that is not clear, we'll contact you BEFORE we charge your credit card.

We take fraud very seriously. We take extra steps to carefully validate all credit card information. You can be secure in the knowledge that we're protecting you from unauthorized charges. And, by keeping fraud down, we can also keep prices down. In some cases additional information may be requested in order to process validate the information.

Packages arrive safely. When your order ships, we go an extra step to protect your packages in transit. Our exclusive SweetTrack system protects your shipment from being 'hijacked' by protecting the tracking number. You can log in anytime, day or night, to track your order in real time.

International Shipping Policy.

AtoZEyewear.com welcomes International Customers.

Due to customs, tax and security issues, our normal US shipping policy has been modified as follows for our international customers.

·        International billing and shipping addresses must be the same.

·        We do not charge any International duties or taxes but Customers are fully responsible for all duties and taxes imposed by their country. Please note that these fees are to be paid by you to your local government agencies. It is the customer’s responsibilities to check with his/her local government officials for specific rates.

·        If an item is to be returned, specific return instructions must be followed. In the unlikely event that AtoZEyewear incurs a duty, tax or other fee upon receipt of the return, this fee will be deducted from the customer's refund. Please note that we typically do not incur fees upon the return of a purchase and our return instructions should mitigate the possibility of any fee being imposed.

·        If an item is refused (not accepted at the time of delivery), any non-paid duties, taxes and other fees incurred when our package entered your country will be deducted from your refund. We are charged for these items when a package is refused by the customer and returned to us.

·        If you inadvertently select the incorrect shipping method, we will select the correct method for you and adjust your order total accordingly.

Note: Please feel free to enter your full shipping address in the comments section if the fields in the order checkout form are not adequate.

Billing Note: AtoZEyewear bills your order in US dollars. The amount that you are charged in you local currency is determined by your credit card company at the exchange rate that they determine. Please note that we do not have control over the rate that they give and that their exchange rate may differ from current market rates.

Sunglasses Fitting Guide.

Choosing The Right Pair Of Sunglasses To Fit Your Face Shape And Your Sense Of Style.

While oversized sunglasses are all the rage these days, there are a wide variety of shapes, sizes and styles to choose from. Choosing the right size and shape for your face will help you put across the best image. With that in mind, here’s a rough guide to help you choose the right pair.

The Proportion Principle

The rule of thumb is simple: people with smaller faces should choose smaller designer sunglasses, while people with larger faces should choose sunglasses with larger frames. Fine artists pay attention to the principle of proportion when creating their works of art; choosing sunglasses that are appropriate for your facial size and shape, you become a work of art!

Contrast

Another artistic principle is the concept of contrast. If you have a round face, sunglasses with rectangular frames make a nice counterpoint. Sunglasses with rounder frames may offset a longer, rectangular face. If you wear lipstick or rouge, you need to consider if your sunglass frames compliment these. Anything goes, and rules were meant to be broken. Have fun finding a pair that creates the image you want to put across.

FACE SHAPES

Oval Face Frames with wider lenses compliment the oval face shape. Choose sunglasses that are wider at your face’s widest point: between your eyes and your cheekbones. To avoid emphasizing your forehead, stay clear of sunglasses with low temples. Finally, if you have an oval face – the most common face shape – choose sunglasses that cover or follow your brow line, to avoid a perpetual look of surprise or amazement. Wraparounds and shields look fantastic with an oval face. Any style works for persons with an oval shape. Try with the latest looks such as wraparounds or shields. Also sqaure shaped frames with gently rounded edges and higher temples also look fabulous on an oval face.
Suggested Frames : Any frame shape.
Round Face
You’ll want to avoid frames with very round lenses, to avoid emphasizing the roundness of your face. Minimize curves and add definition by choosing sunglass frames with soft, angular and rectangular styles. Sunglasses with angular frames and a higher temple will lengthen your profile. To make your face appear longer, pick designer shades with brow bars to pull the eye upward. Suggested Sunglass Frames: Wider frames with angular and rectangular lenses compliment the round face very well.
Suggested Frames: Wider frames with angular /rectangular styles
Diamond Face
A long or diamond-shaped face will benefit from frames that are heavier on top. Your goal should be to minimize your cheekbones and give the appearance of widened cheekbones. Rimless frames are a good choice. Sunglass pundits advise you to avoid decorated temples if you have a diamond shape face, because they may give your face a disproportioned look.
Suggested Frames: Oval, square and rimless lenses compliment the diamond face shape.
Square Face
With its broad forehead, wide cheekbones, and B jawline, the square face will benefit from sunglasses with soft curvy frames that help define your faces straight lines. Classic ovals, round lenses, and cat eyes lenses are ideal for the square face shape.
Suggested Frames: Oval, square and rimless lenses
Oblong Face
Round or square sunglass shapes look best with the oblong face. To widen and shorten the face’s appearance, choose sunglass frames that do not go beyond the widest part of the face. Frames with short horizontal lines, and long vertical lines also compliment the oblong face. Frames with temples that are decorated or contrasting will also widen the appearance of the oblong face.
Suggested Frames: Round, Square
Triangle Face

You can soften the lower third of the triangle shaped face, which features a narrow jaw and wide forehead, by accenting the eye area with cat eye frames, or rimless metal frames.
 
Suggested Frames: Round or square


SKIN TONE

Pale Complexions

We recommend trying lightweight frames like those with a touch of color such as a rose or amber. Tortoiseshell frames look great on persons with fair complexions (avoid darker versions) but clear, blue or green tinged frames may drain color from cheeks.

Dark Complexions


Olive Mediterranean, Golden or Asian skin and dark hair look stunning in silver, gold or clear frames. Avoid black, which can be too heavy for your complexion.

Style In Style
In the final analysis, style is a personal thing. In other words, if it looks good, it is good. Oakley shades with business wear? Why not? Funky shades from Ed Hardy in the cab on the way to a business meeting? Sure! Stylish Chanel, YSL, or Salvatore Ferragamo shades with flip flops at the beach? Go for it! It’s up to you! Some say that the color of your lenses should closely match the color of your attire or makeup – others say your should “dare to be different.” Your personal sense of style is up to you – and picking a pair of sunglasses that compliments your sense of style is an important part of putting across the right image.
 

Frame Size.

Measurements For a Frame
A frame has 4 basic frame sizes ( eye, bridge, temple, vertical ):

  • Eye Size - refers to the horizontal width in millimeters of one of the frame's lenses.
  • Bridge Size - measurement is the distance in millimeters between the two lenses. It is measured between the two closest points of the two lenses.
  • Temple Size - is measured along the length of the temple, from one end to the other, including the bend.
  • Vertical Size (B) - refers to the vertical height of an eyeglasses lens, and is measured from the tip to the bottom of the lens aperture of the frame. The measurements are taken from a horizontal line intersecting with the top of the lens, to the horizontal line intersecting with the bottom edge of the lens. The B measurement is only important when ordering multifocal lenses.
Reading Your Frame Size
Most name brand eyeglass/sunglass frames have some size information printed on the inside of the frame, although the lettering can be worn away with use. To find all the lettering, you must look on the inside of both temples, and on the inside of the bridge. If the numbering has worn off use the below size chart to take the measurements ( in millimeters ) yourself. All four sizes ( eye, bridge, temple, vertical ) are color coded to make the size chart easier to read.

Size chart
 
Find Your Current Frame Size

If you already own a eyeglass or sunglass frame, look on the inside of each temple to find the size of the frame. The Eye Size is always first then there a dash or a square the bridge size some space then the temple size. The vertical size is rarely on the frame.

Note: if the size is not on the temple look under the bridge.

Sunglass Size vs Eyeglass Size
In most cases a person's eyeglass frame is smaller than their sunglass frame, however if the styles of the frame are similar then the size might be similar. If the sunglass frame is a wrapped frame ( has a curve to it ) then usually the frame will fit a more wide-range of people.

Best Way to Find What Frame Size I Need
In most cases, if you're looking to purchase an eyeglass frame you should use the size from a previous eyeglass frame you've owned. If you're looking to purchare a sunglass frame then you should use the size from a previous sunglass frame you've owned.

The best thing to do is go to a local store try-on some frames until you either find a frame you like then come back to our website to purchase that frame. If you find a frame you like make sure you look on the inside of the temple to find the model number and the size since frames do come in multiple sizes.

Privacy Policy:

 
How we keep your Personal Information Secure?

AtoZEyewear.com understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use the following controls to protect your personal information:

  • Use of secure connections using SSL to safeguard information when transmitted from your Web browser to AtoZEyewear.com;
  • Use of security controls to restrict access to databases housing personally identifying information;
  • Use of encryption for sensitive personal information, such as credit card numbers and user names;
  • Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do;
 
How do we use your Personal Information?
AtoZEyewear.com uses your Personal Information to:
 
  • Deliver to you and bill you for AtoZEyewear.com products and services, and communicate with you concerning your account and customer service issues. This may include verifying your credit card information before your order processed;
  • Offer you product upgrades for your future purchase;
  • Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers;

Do we share your Personal Information with third Parties?

    AtoZEyewear.com does not use your personal information for purposes incompatible with those listed above. AtoZEyewear.com does not sell, rent, or share your personal information to a third party. PERIOD!
spacer